Customer Support

We have set up this section to help you with any question you may have. However, if you need any help you do not find here, you can contact us through the Contact us page
Or send us a direct email at Hello@niazzo.com 
Or call us during retail hours CET any day except for Sundays on (00356) 27014323 or 99717421

Our friendly customer care people will be glad to support you.

You may also refer to our Terms and Conditions.

How do I make a purchase?

Purchasing from Niazzo.com is super easy! You do not need to register even if we do suggest you create an account not to miss out on offers.

You can look for your item in a variety of ways. You can use the top dropdown tabs and categories, drilling down till you find what you are looking for. You can also look through the carousel of brand logos on the home page.

Once you have found an item, select your size and use the 'ADD TO SHOPPING BAG' button underneath.

Review the items in your shopping bag by selecting the 'SHOPPING BAG' link at the top of the page. You can proceed to 'PayPal check out' and select your shipping options after you are redirected to NIAZZO. PayPal is a safe and secure world class check-out process which accepts all major credit cards. You do not need to have an account with PayPal to proceed with the check-out. Any personal information is safely secured with PayPal. Niazzo.com will at no point in time have access to your personal information. You can return back to Niazzo.com at any time during the PayPal check-out process if you wish to change or empty your bag. PayPal will redirect you to Niazzo.com for completion of the purchase. For clarity and peace of mind, you will not be charged anything from your card until you choose the shipping and then confirm payment in the last step of the Niazzo.com check-out process.

If you so wish, you can alternatively 'Save' your bag after registering with Niazzo.com. Loading your previously saved bag after registering is also easy and intuitive. You can also use the 'Empty' link to delete items from your shopping bag.

Do I need to register to make a purchase?
You don't need an account either with Niazzo.com or with PayPal so as to complete a purchase. However, if you register with us you will be able to enjoy the several benefits through your Niazzo.com account such as gaining access to your Wish List and adding credit to your account. You can also manage your account details, order history and email preferences and see order status.

If you register with PayPal you will gain several advantages that are offered by the World class payment gateway, including buyer protection for when your purchase somehow goes wrong. (learn more by clicking here)
How do I get the size and fit right?

Find the right size and fit for the best online shopping experience using our size guides.


Clothing for women | men | teens | kids

Shoes for women | men | teens | kids



If you need any additional help please do contact us. Our support staff will be more than willing to help
To which countries do you ship?
To which countries do you ship?

Web-rooming

For customers based in Malta, our NiazzoPremierTeam is at your service offering try-before-you-buy-at-home by appointment. After browsing through the site and picking your choice, you can contact us at Hello@niazzo.com for a try-before-you-buy-appointment. You can also visit the retail stores then buy later with either a drop-off address or pick-up from the store option. Just tell us your preferences.

Delivery

For logistical advantages we are set up in Malta. At this time, delivery in Malta is free of charge and by appointment around an estimated time of arrival to your preferred drop-off address. 

We also deliver to around 70 countries worldwide with rates depending on area zones. Needless to say postage is guaranteed and refunded in full if you do not receive the package.

Destinations and Zones

Country

Zone

Ascension Island (U.K.)

1

Afghanistan

6

Land Islands

3

Albania

7

Algeria

6

American Samoa (A.s.a.p.)

6

Andorra

6

Angola

6

Anguilla (U.K.)

6

Antigua and Barbuda

6

Argentina

6

Armenia

6

Aruba

6

Australia

4

Austria

3

Azerbaijan

6

Bahamas

6

Bahrain

2

Bangladesh

4

Barbados

6

Belarus

6

BELGIUM

3

BELIZE

6

BENIN

6

Bermuda (U.K.)

6

Bhutan

6

Bolivia

6

Bonaire, saint Estates and Saba (Netherlands)

6

Bosnia and Herzegovina

6

Botswana

4

Brazil

5

British Indian Ocean Territory (Chaos Islands) (U.K.)

1

Brunei Darussalam

4

Bulgaria

7

Burkina Faso

6

Burundi

6

Cambodia

6

Cameroon

6

Canada

5

Canary Islands (Spain)

6

Cape Verde

6

Cayman Islands

6

Central African Republic

6

Chad

6

CHILE

6

China, PEOPLE's republic OF

6

Clipper TON Island (France)

1

Colombia

6

Comoro’s

6

CONGO

6

CONGO, THE Democratic republic OF THE

6

COOK Islands (NEW Zealand)

6

Costa Rica

6

Croatia

7

Cuba

6

Curacaos

6

Cyprus

2

CZECH republic

7

Denmark

3

DJIBOUTI

6

Dominica

6

Dominican Republic

6

Ecuador

6

EGYPT

2

EL Salvador

6

Equatorial Guinea

6

Eritrea

4

Estonia

6

Ethiopia

5

Falkland Islands (Malvinas) (U.K.)

1

Faroes Islands (Denmark)

6

FIJI

5

Finland

3

France

3

French Guiana (France)

6

French Polynesia (France)

1

French southern and Antarctic Territories (France)

1

Gabon

6

Gambia

6

Georgia

6

Germany

3

Ghana

6

Gibraltar (U.K.)

4

Great Britain (U.K.)

2a

Great Britain (U.K.) (LONDON)

1

Greece

3

Greenland (Denmark)

6

Grenada

6

Guadeloupe (France)

6

Guam (A.s.a.p.)

6

Guatemala

6

Guernsey (U.K.)

2a

Guinea

6

Guinea-Bissau

6

Guyana

6

Haiti

6

Honduras

6

HONG KONG (China)

4

Hungary

6

Iceland

6

India

4

Indonesia

4

Iran, Islamic republic OF

6

Iraq

4

Ireland

3

Isle OF Man (U.K.)

1

Israel

6

Italy

3

Ivory Coast

6

Jamaica

6

Japan

6

Jersey (U.K.)

2a

Jordan

2

Kazakhstan

6

Kenya

4

Kiribati

5

Korea, Democratic PEOPLE's republic OF

6

Korea, republic OF

4

Kuwait

2

Kyrgyzstan

6

Laos, PEOPLE's Democratic republic OF

4

Latvia

6

Lebanon

2

Lesotho

4

Liberia

6

Libya

1B

Libya (Tripoli)

   1a

Liechtenstein

6

Lithuania

6

Luxembourg

3

Macao (China)

5

Macedonia, THE Former Yugoslav republic OF

6

Madagascar

6

Madeira (Portugal)

6

Malawi

4

Malaysia

4

Maldives

4

Mali

6

Mariana Islands (INCLUDING Saipan and Tinian) (A.s.a.p.)

6

Marshall Islands

6

Martinique (France)

6

Mauritania

6

Mauritius

4

Mayotte, Territorial COMMUNITY OF (France)

1

MEXICO

5

Micronesia, Federated states OF

6

Moldova

6

Monaco

3

Mongolia

4

Montenegro

6

Montserrat (U.K.)

6

Morocco

6

Mozambique

4

Myanmar

5

Namibia

6

Nauru

6

Nepal

4

Netherlands

3

NEW Caledonia (France)

6

NEW Zealand

4

Nicaragua

6

Niger

6

Nigeria

5

NIUE (NEW Zealand)

6

Norfolk Island (Australia)

6

Northern Ireland (U.K.)

2

Norway

3

Oman

2

Pakistan

4

Palau

6

Panama

6

Papua NEW Guinea

5

Paraguay

6

Peru

6

PHILIPPINEs

4

Pitcairn, Henderson, DUCIE and OENO Islands (U.K.)

1

Poland

3

Portugal

3

Puerto Ricco (A.s.a.p.)

6

Qatar

2

reunion (France)

6

Romania

7

Russian Federation

7

Rwanda

4

saint Barthelme (France)

6

saint Helena (U.K.)

1

saint KITTs (saint Christopher) and NEVIs

6

saint Lucia

6

Saint Martin (France)

6

saint Pierre and MIQUELON (France)

1

saint VINCENT and THE Grenadines

6

Samoa

6

sand Marino

3

so TOME and Principe

4

Saudi Arabia

6

Senegal

6

Serbia, republic

6

Seychelles

6

sierra LEONE

6

Singapore

4

saint Marten (Netherlands)

6

Slovakia

7

Slovenia

6

Solomon Islands

6

Somalia

6

south Africa

4

South Georgia and THE South Sandwich Islands (U.K.)

1

Spain

3

sari Lankan

4

Sudan

2

Suriname

6

Swaziland

4

Sweden

3

Switzerland

3

Syria

2

Taiwan (China)

6

Tajikistan

6

Tanzania, UNITED republic OF

4

Thailand

4

Timor-Leste

4

TOGO

6

Tokelau (NEW Zealand)

4

Tonga (INCLUDING Naidoo’s)

6

Trinidad and Tobago

5

Tristan Da Concha (U.K.)

1

Tunisia

6

Turkey

3

Turkmenistan

6

Turks and Caicos’ Islands (U.K.)

6

Tuvalu

6

Uganda

4

Ukraine

6

UNITED Arab Emirates

1

UNITED states OF America

4

UNITED states OF America (NEW York)

3

Uruguay

6

Uzbekistan

6

Vanuatu

6

Vatican CITY

6

Venezuela

6

VIET Name

6

Virgin Islands, British (U.K.)

6

Virgin Islands, U’s

6

Wallis and Futunan (France)

6

YEMEN

4

Zambia

4

Zimbabwe

4

Disclaimer: These countries may not be all deliverable depending on the terms and conditions of the courier service.

How do I pay for the purchase?
How do I pay for my purchase?
Our payment gateway of choice is world class PayPal used by millions of users.
You do not need an account with Paypal
to complete the purchase. The check-out process allows you to type in the details of your card securely and safely within PayPal check-out process. When selecting this option at checkout, you will be directed to the PayPal site to either 'Log In' and find your saved personal information (only if you have a PayPal account or you opt to open one), or else choose to pay by card. You will be prompted to enter your card details.

After you complete PayPal process you will be transferred back to Niazzo.com to review your bag, choose shipping method and confirm payment once you are happy with your purchase. Payment will be charged to your card once you confirm payment at the final stage of the Niazzo check-out process. You can abort your purchase at any time of the checkout process until you confirm payment at the last stage.

We have chosen PayPal for your peace of mind. You can read more about PayPal by clicking here.
Can I return faulty or wrong size purchases?
Exchanges

There is no charge to exchange items for a different size, however all exchanges depend on stock availability. If you are based outside the EU you will need to pay taxes and duties on this.

To exchange an item, request a Returns Merchandise Authorization (RMA) by sending an email to Hello@niazzo.com specifying the new size you require.

Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new item separately.


Faulty products

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If your item is faulty when you receive it, you can return it for a refund. Simply request your Returns Merchandise Authorisation (RMA) form by sending an email to Hello@niazzo.com and return the faulty goods to us within 30 days of the day you received them together with the delivery note you received with the shipment or reference to the order number.

If you discover a fault after this time, but within six months of purchase, you can still return it. Where possible, we will offer to repair the item. If it cannot be repaired and the same product is still available, we will send you a replacement. If the same product is no longer available, you are entitled to a full refund.

If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product type (eg shoes) in the same size, subject to availability.

For all faulty items outside of our Returns Policy, please contact hello@niazzo.com

Are there any additional duties or taxes?
This section is being updated.
How do I care for my products?

TBA

How can I sign up for store events, offers and emails?
In order to register for offers and emails on store events, you can just type in your email in the space at the bottom right of the home page under the section 'Keep in touch with us'. Otherwise you can also click on the login at the top right of the home page and then register with us. We are very discreet in the frequency and content of emails sent out and you can always unsubscribe later if you so decide.